Walk through these in order:

1. Force-quit and reopen the app.
2. Restart your phone — clears stale memory.
3. Update FitBe from the App Store / Play Store. Make sure your iOS / Android version is also up to date.
4. If it still crashes, uninstall and reinstall. Your progress is stored on our servers — sign back in with your email and everything's there.

Still crashing after that? Email admin@fitbe.io with your phone model + OS version and a short description of when the crash happens. We'll dig in.

The fastest path is admin@fitbe.io. Include:

• What you were doing when the bug happened
• What you expected to see vs what actually happened
• Phone model + OS version (e.g., iPhone 15 Pro on iOS 18)
• A screenshot or short screen recording if you can

The more context, the faster we fix it. We respond to every bug report — usually within one business day.

OTP codes are sent from noreply@fitbe.io via Mailgun.

• Check your spam / promotions folder.
• Make sure you typed the email exactly as you registered it (no extra spaces, correct domain).
• Wait a minute and tap Resend code — sometimes carrier filtering delays the first one.
• If your inbox blocks bulk senders, allow noreply@fitbe.io.

If 5 minutes go by with no code, email admin@fitbe.io and we'll send you a magic sign-in link manually.

Almost always a connectivity issue — your logs sync to our servers as soon as you have signal.

• Check that you have a working internet connection.
• Try toggling Wi-Fi off / on, or switch to mobile data briefly.
• Sign out and back in from Profile → Account — this forces a clean sync.
• If the previous step didn't help, reinstall the app. Nothing is stored only on the phone, so reinstalling is safe.

If sessions still vanish after a sync, write us — there might be a server-side hiccup we need to look at.

Videos stream from our CDN.

• Confirm you have at least 3-4 Mbps down (Wi-Fi or 4G/5G works fine).
• If you're on a metered connection that restricts video, switch networks.
• Force-quit and reopen the app.
• If only certain videos fail, screenshot the exercise name and email admin@fitbe.io — there might be a missing asset we need to re-upload.

Two places to check.

1. Phone settings:
iOS — Settings → Notifications → FitBe → make sure Allow Notifications is on.
Android — Settings → Apps → FitBe → Notifications → enable.

2. In-app: Profile → Settings → Notifications. Confirm reminders are turned on and the time of day is set how you want.

Quick fixes that usually help:

• Close other apps running in the background.
• Restart your phone.
• Make sure FitBe is updated to the latest version.
• Free up some storage if your device is nearly full — apps slow down sharply when storage is < 10% free.

If slowness only happens on a specific screen, email us with details — that helps us pinpoint where to optimize.

admin@fitbe.io. That's the fastest way to reach us. We read every message, respond within one business day, and we'll never leave you hanging — even if the answer is just "we're looking into it."